AI In Telecommunications: Why carriers could lose out if they don't adopt AI fast, and where they can make the biggest gains

Executive Summary

Global markets for mobile communications services are becoming saturated. Carriers can compete more effectively by applying AI throughout the customer lifecycle, from marketing to customer retention.

Three Key Questions This Report Will Answer:

• Why has AI become an important part of a telco’s digital transformation?
• How will AI enable telcos to improve the customer experience and how big of any impact will that have on their business?
• What strategies should telcos adopt in their efforts to launch successful AI solutions?

WHAT’S IN THIS REPORT? In this report, Insider Intelligence will discuss the forces driving firms to AI, pinpoint some of the top use cases of AI along the customer journey and identify some of the leading companies in the space.