What brands are doing a good job of post-purchase customer care, and what can we learn from them? What is the net benefit to providing a powerful customer experience (CX) both before and after a purchase has been made?
In this Meet the Analyst Webinar, Jeremy Goldman, eMarketer principal analyst at Insider Intelligence, explains how winning organizations are staying ahead of the competition by delivering best-in-class post-purchase experiences for their customers.
Watch this webinar, made possible by Emarsys, and explore:
- Which brands are deploying a superior post-purchase omnichannel experience—and how you can learn from their examples
- How to increase customer lifetime value and improve ROI
- Which channels (email, SMS, live chat, in-app, etc.) to invest in to deliver the best CX
- Plus! Alex Timlin, senior vice president, verticals at Emarsys joins the conversation
