And there's also the issue of privacy. Nearly as many respondents (46%) said overarching concerns about consumer privacy prevent them from even considering using apps that provide location data.
Meanwhile, some retailers aren't quite sold on the effectiveness of using the data. Over two-fifths (47%) of respondents said they need more proof around return on investment (ROI), and another 35% said the technology seems unproven—and they don't want to be the first ones to test it out.
A separate study from Carto and Hanover Research, which looked at the trials of collecting location data, also found that many US C-level executives—not just retailers in particular—found it challenging to manage privacy issues when collecting location data.